HELP CENTER
Frequently Asked Questions
Everything you need to know about your Ascend stack. Can't find your answer? Reach out and the team will help.
Products
Why take Ascend Creatine Gummies over powder?
Ascend Creatine Gummies are a delicious, convenient, and mess-free alternative to powder. No mixing, no bloating, no chalky aftertaste, just precise dosing on the go. You get the same muscle-boosting benefits with better taste and easy digestion.
When should I take creatine gummies?
Take them any time of day. For the best results, have them pre- or post-workout to support muscle energy, strength, and recovery. Consistency matters most, so take them daily.
How much creatine is in each serving?
Every serving delivers 5,000 mg of creatine monohydrate plus 200 mg of L-theanine for calm, dialed-in focus. Each jar is 30 servings (120 gummies).
Are your products third-party tested?
Yes. Every batch is third-party tested and made in a cGMP-certified facility in the USA. No proprietary blends, no banned substances, no filler, just what works at the doses that work.
What's the difference between your stim and non-stim pre-workout?
Our stim pre-workout brings explosive, crash-free energy with caffeine, big pumps, and locked-in focus. The non-stim version is caffeine-free and built around L-citrulline and L-arginine for pumps and blood flow, perfect for late sessions or stim-sensitive athletes.
How much protein is in a serving?
Ascend Hydrolyzed Whey Protein Isolate delivers 25 g of fast-absorbing protein per serving to support lean muscle and recovery.
Shipping & Delivery
How long does shipping take?
Domestic orders typically arrive in 3 to 7 business days. You'll get a tracking number so you can stay updated on your package.
Do you offer free shipping?
Yes. Enjoy free shipping on all U.S. orders over $75.
Do you ship internationally?
Yes, we ship worldwide. International orders usually take 10 to 15 business days depending on the destination.
How do I track my order?
Once your order ships, we'll email you a tracking number so you can follow it right to your door.
Subscribe & Save
How does Subscribe & Save work?
Subscribe to your favorites and save 10% on every order, delivered automatically on the schedule you choose. Never run out of what fuels you.
Can I skip, pause, or reschedule a delivery?
Absolutely. Manage everything from your account: skip a shipment, pause, or change your delivery date anytime.
Can I cancel my subscription?
Yes, you can cancel anytime through your account settings or by contacting our support team.
Returns & Support
What's your return policy?
If something isn't right, reach out within 30 days of delivery and we'll make it right. See our Refund & Return Policy for full details.
My order arrived damaged. What should I do?
Email us at Info@ascendusa.co with your order number and a photo, and we'll get a replacement out to you fast.
How do I contact the team?
Email Info@ascendusa.co or head to our Contact page. We typically reply within one business day.
STILL HAVE QUESTIONS?
Our team is here to help you level up. Reach out and we'll get you sorted.