Refund & Return Policy

Last updated: July 2026

At Ascend, we want you to be satisfied with your purchase. This Refund & Return Policy explains our process for returns, exchanges, refunds, and cancellations.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. For health and safety reasons, opened or partially used supplements may not be eligible for return except where the product is defective or damaged.

2. How to Start a Return

To start a return, contact us at Info@ascendusa.co with your order number and the reason for the return. We will provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

4. Exchanges

If you received the wrong item or a damaged product, contact us within 7 days of delivery and we will arrange a replacement at no additional cost.

5. Damaged or Defective Items

If your order arrives damaged or defective, please email us with photos of the product and packaging so we can make it right.

6. Cancellations

Orders can be canceled before they are shipped. Once an order has been processed or shipped, it can no longer be canceled but may be eligible for return under this policy.

7. Non-Returnable Items

Gift cards, final sale items, and opened consumable products (except where defective) are not eligible for return.

8. Contact Us

For any questions about returns or refunds, contact us at Info@ascendusa.co.